Frequently Asked Questions

What if my order arrives incorrect or damaged?

In the rare case this happens, just send us a photo, and we’ll quickly send you a replacement—no need to return the item!

How long does it take to arrive?

Your order will typically arrive within 2–7 business days.

Where do you ship from?

We work with fulfillment centers based in the US.

Does it hold up in the wash?

Yes, we use a printing method called 'Direct to Garment' (DTG), which ensures our graphics are long-lasting.

Our fabrics are not only comfortable but also highly durable, so you can trust that they’ll hold up over time.

Is this dropshipping?

No, our designs are exclusive to ChillTee and are printed one at a time, ensuring each piece is unique.